Frequently asked questions

How long can I keep the puffs if I wish to get more and keep them for another day?

You can keep the puffs in the chiller/freezer for up to a week! Alternatively, you can request for half-cooked puffs which can be kept for a longer duration in the freezer.



How do I re-heat the puffs if I keep them over-night?

You can use an oven, toaster or air fryer:

1. Defrost the puffs if it has been kept in the freezer
2. Set the oven, toaster or air fryer to 200 degree celsius and leave the puffs in for 4-6 minutes
3. Enjoy the puffs again!



Are there any preservatives?

0 preservatives! So please remember to store the puffs in the chiller/freezer to prevent spoilage if you decide to save it for another day!



Is Vegan Haven halal certified?

We are not halal-certified, but we are 100% plant-based and Muslim-owned. If you still have doubts, do reach out to us to clarify!



Do your puffs contain onion or garlic?

No. We do not use any alliums, dairy, eggs or nuts in our puffs as we want to share our puffs with everyone.



How much is the delivery fee?

Our delivery fee is between $6-10 depending on location. Orders above $60 will automatically get free delivery (Orders further like Lakeside, Boon lay, Loyang Would be subjected to a small fee)!



How can I contact you?

Drop us an email at veganhavensg@gmail.com or hit us up on our socials
Instagram: @veganhaven.sg
Facebook: Veganhaven.sg



Refund Policy

Strictly no refunds. Any refund, if required, will be made in the form of online voucher. Management reserves the right to amend the terms and conditions at any time without prior notice and at its sole discretion. Voucher is not exchangeable for cash or refunded in part of cash.



What is the order process like?

Send in your orders through the "Order Here" tab and we will get in touch with you within 24hrs to confirm your order. We have a minimum order of $15 - but trust us, you will want more!



How do I identify which puff is which flavor?

Indications:
2 Red Dots - Sambal
Green dot - Thai Green curry
Red dot - Mala
No dot - Rendang Large sized - Beyond